Buying genuine tools means you're protected if something goes wrong. Here's how warranties and returns work at El Rayes — and how to keep your cover valid.
What a warranty covers
A manufacturer warranty covers defects in materials and workmanship — not normal wear, misuse, or damage from overloading the tool. Keep your invoice as proof of purchase.
Returns window
Changed your mind or received the wrong item? You have 14 days to return it. Items should be in original condition and packaging. See our warranty & returns page for full details.
How to claim
- Contact our support center or WhatsApp with your order number and the issue.
- For warranty claims, describe the fault (a photo or video helps).
- We'll guide you through repair, replacement or return.
Keep your warranty valid
- Use the tool within its rated limits — don't overload it.
- Follow basic maintenance.
- Keep the invoice and any serial/warranty card.
Bottom line: genuine tools + a clear warranty = peace of mind. Pair this with cash on delivery and nationwide shipping, and you can buy with total confidence at El Rayes.